FAQs

Ordering Information
High resolution photos are required to make your photo gifts with larger items needing the best possible quality. After placing your order, please send the photo for your item(s) to [email protected]. Designing your order will begin the same day!

If the photo provided does not meet our standards for the best possible quality of your product, you will be contacted in an effort to ensure that your order will meet your utmost satisfaction. If you have any questions on how to achieve the best possible resolution, please contact us.

Payment & Pricing
We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Shipping & Delivery
Since all products are custom made for you, please allow 2-3 weeks for production and delivery. Items will be shipped the next business day after production ends. FREE SHIPPING within the Continental US on every order!

Privacy & Security
We use PayPal for credit card payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Returns & Replacements
We value your business. If for any reason your order does not meet your satisfaction, please contact us as soon as possible. All of our products are put through quality control standards before being shipped but we will work to remedy any issue with a replacement.